Care.com continues to terminate my account as a care seeker for no apparent reason. I h...

GetHuman5959252's customer service issue with Care.com from April 2021

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The issue in GetHuman5959252's own words
Care.com continues to terminate my account as a care seeker for no apparent reason. I have checked and triple-checked all of my information, and it is legal and correct. I am a college professor with no criminal record and a clean background check. I am using the correct address and a valid email and phone number...but they continue to terminate my account.**This is infurating both as a care seeker AND a potential care provider. I have been trying to register as a care provider for nearly a week because it is ESSENTIAL that I find summer employment. Despite having used care.com in the past with no issues, they terminated my care provider account after it was open for less than ** hours, and did not provide me with any reason nor any way to rectify it. Now, when I try to open an account as a care provider with an alternate email address, it will only let me get to the phone number stage of registration, and then when I click "submit", the page just does nothing - it will not let me advance to the next stage of registration. I AM AT THE END OF MY ROPE HERE, because my financial survival depends on me getting housekeeping gigs this summer. I cannot get a real person on the phone, and because I can't log into an account (since they keep terminating them left and right), I can't upgrade to a premium membership (which I DID pay for before they terminated my account) so that I can get someone from customer service on live chat. PLEASE HELP! I am desperate!

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How Do I Cancel My Care.com Account?How Do I Close and Delete My Care.com Account?How do I get a refund from canceling my subscription with Care.com
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Care.com

Customer service issue
Reported by GetHuman5959252
Apr 14th, 2021 - 3 months ago
Not resolved
Seen by 10 customers so far
Similar issue to 1608 others
0 customers following this

Timeline

GetHuman5959252 started working on this issue
Apr 14th 1:52pm

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