I purchased a background check on myself for care.com and was immediately kicked off of...

GetHuman5682023's Account Access issue with Care.com from January 2021

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Name on account, Date of birth, Billing address, and Email address on account
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If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman5682023's own words
I purchased a background check on myself for care.com and was immediately kicked off of access because of a dui ** years ago. Prior to this there was another background check and it was fine and your company did nothing. I have * clients now who are confused as to why I am No longer on care.com. This seems to be ridiculous to go back ** years. I have Been a caregiver for ** years. Also why is there no phone number to contact a live human regarding issues?

GetHuman5682023 did not yet indicate what Care.com should do to make this right.

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How Do I Cancel My Care.com Account?How Do I Close and Delete My Care.com Account?How do I get a refund from canceling my subscription with Care.com
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Account Access issue
Reported by GetHuman5682023
Jan 22nd, 2021 - 4 months ago
Not resolved
Seen by 13 customers so far
Similar issue to 1348 others
0 customers following this


GetHuman5682023 started working on this issue
Jan 22nd 9:37pm
GetHuman5682023 indicated the issue is not fixed yet.
Jan 22nd 9:38pm

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