Accidental purchase.

GetHuman4865496's Refund a Charge issue with Care.com from May 2020

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The issue in GetHuman4865496's own words
I was trying to learn more about the background check when I accidentally purchased it because it was not clear. ... Hello. On May **, ****, I was updating my care.com account and I accidentally purchased the background check when I was just trying to look further into it. It wasn't clear that if I clicked on more information that it would charge me $**. I had no intention on purchasing this background check so I am wondering how I can get my money back. I have tried sending multiple emails to different addresses and even called your number listed online and still haven't gotten any responses. So please get back to me as soon as possible, thank you!*-Alexis Berg
This was frustrating because the website was not at all clear that it would be charging my credit card ** whole dollars!
Refunding my $**.
I have been a customer since ****.
I have tried emailing multiple people and still haven't gotten a single response. I also tried calling care.coms help phone number and no one answered.
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Care.com

Care.com's background check
Refund a Charge issue
Reported by GetHuman4865496
May 24th, 2020 - a year ago
Not resolved
Seen by 24 customers so far
Similar issue to 1522 others
0 customers following this

Timeline

GetHuman4865496 started working on this issue
May 24th, 2020 9:22pm
GetHuman4865496 indicated the issue is not fixed yet.
May 27th, 2020 8:03pm
GetHuman4865496 indicated the issue is not fixed yet.
May 30th, 2020 4:57am
GetHuman4865496 indicated the issue is not fixed yet.
May 30th, 2020 5:02am

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