So I went to my profile and it said that I had less replies and I did a few days ago, s...

GetHuman2092746's customer service issue with Care.com from February 2019

7 views | 5685 similar | 0 following
Help with my Care.com issue
First: share to improve GetHuman2092746's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2092746's next move: talk to Care.com when they open.
Care.com's call center is closed now. We will send GetHuman2092746 a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman2092746 may need:
Name on account, Date of birth, Billing address, and Email address on account
The issue in GetHuman2092746's own words
So I went to my profile and it said that I had less replies and I did a few days ago, saying that I reply to less than **% of my messages then I went and looked at my messages and I saw that I didn't have any new messages and so I clicked on one of my outward applications and it said "upgrade to allow *parents name* to reply" so thinking oh they want to reply but they can't physically reply because I'm not a premium member, I went and paid $** for * months of premium membership. Also you should really change your thing that says $** for * months not $** for * months because it's very misleading. I'm at the end of my buying my membership realize it cost me $** and not $** so I was a little confused. so just thinking you know what forget it I probably have a couple replies that I haven't seen so it's worth the $**. Nope, I did not have any replies I did not have any call me that and haven't have anything new. so I would like to know why my percentage of replies that I reply to has gone down when I reply to everything that I get even if I don't take the job. and I would like to know why I have to pay for a membership for someone to reply to me? I remember when care.com and the app was really new and everyone was using it I was one of your first members. And I really enjoyed it they helped me get jobs but I'm really disappointed with it now. It really made it seem like I had replies that I don't. I feel like I have wasted $** of what little money I make in an effort to get a new job.**I also remember when you became a premium member you've got a free background check or you got featured. Now it's just so people can actually reply to your application to their job. If I am misunderstanding something please correct me but this just seems wrong. **I usually am someone that advertises your site and your apps whenever someone I know is looking for a nanny I tell them go to care.com that's where you get the best nanny and now I feel like I should stop doing that. I will use the service for the next *-* months, then see how I feel about it

GetHuman2092746 did not yet indicate what Care.com should do to make this right.

How GetHuman2092746 fixed the problem

We are waiting for GetHuman2092746 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Care.com customer problems.
How Do I Cancel My Care.com Account?How Do I Close and Delete My Care.com Account?How do I get a refund from canceling my subscription with Care.com
Do you have a customer issue as well?
We can help you get Care.com's attention and get better help faster. Tap below to get started.
Having Care.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2092746 fixes it.
This email address isn't valid

Care.com

Customer service issue
Reported by GetHuman2092746
Feb 1st, 2019 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 5685 others
0 customers following this

Timeline

GetHuman2092746 started working on this issue
Feb 1st, 2019 6:10pm