So I went to my profile and it said that I had less replies and I did a few days ago, s...
GetHuman2092746's customer service issue with Care.com from February 2019
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The issue in GetHuman2092746's own words
So I went to my profile and it said that I had less replies and I did a few days ago, saying that I reply to less than **% of my messages then I went and looked at my messages and I saw that I didn't have any new messages and so I clicked on one of my outward applications and it said "upgrade to allow *parents name* to reply" so thinking oh they want to reply but they can't physically reply because I'm not a premium member, I went and paid $** for * months of premium membership. Also you should really change your thing that says $** for * months not $** for * months because it's very misleading. I'm at the end of my buying my membership realize it cost me $** and not $** so I was a little confused. so just thinking you know what forget it I probably have a couple replies that I haven't seen so it's worth the $**. Nope, I did not have any replies I did not have any call me that and haven't have anything new. so I would like to know why my percentage of replies that I reply to has gone down when I reply to everything that I get even if I don't take the job. and I would like to know why I have to pay for a membership for someone to reply to me? I remember when care.com and the app was really new and everyone was using it I was one of your first members. And I really enjoyed it they helped me get jobs but I'm really disappointed with it now. It really made it seem like I had replies that I don't. I feel like I have wasted $** of what little money I make in an effort to get a new job.**I also remember when you became a premium member you've got a free background check or you got featured. Now it's just so people can actually reply to your application to their job. If I am misunderstanding something please correct me but this just seems wrong. **I usually am someone that advertises your site and your apps whenever someone I know is looking for a nanny I tell them go to care.com that's where you get the best nanny and now I feel like I should stop doing that. I will use the service for the next *-* months, then see how I feel about it
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