Caregiver did not show up. Jenna Bowden said there was some miscommunication. Not our...

GetHuman-cooplog's customer service issue with Care.com from November 2018

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The issue in GetHuman-cooplog's own words
Caregiver did not show up. Jenna Bowden said there was some miscommunication. Not our fault. We need someone there now. Also, caregiver did not show yesterday, so the one today was a new one. This is unacceptable. Also, they took the word from night time caregiver that they didn't need to find anyone today because my brother was there. He had to come because no one showed up. He had something he needed to do today. So they are just not looking for anyone? This is not what we signed up for. My brother covered day shift Wednesday and Thursday because day person had death in family, which we understand, but no one else was found. I covered day shift yesterday because Friday, Saturday and Sunday person did not show. Had a new person not show today. Very frustrated to say the least, and no one will respond or contact me. This is not good business!

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Care.com

Customer service issue
Reported by GetHuman-cooplog
Nov 10th, 2018 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 3772 others
0 customers following this

Timeline

GetHuman-cooplog started working on this issue
Nov 10th, 2018 4:13pm

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