I need my back ground check attached to my application

GetHuman1355381's customer service issue with Care.com from October 2018

Help with my Care.com issue
The issue in GetHuman1355381's own words
Review my application and noted it was asking for a back ground check ... When I initially signed up for this site I paid to have a back ground check run. I went to review my application today and it's indicating I need to have one run.
It's already been done but not reflected
Fix it please. I have put a lot of money into this site
This site is frustrating and not user friendly. Wanting to help people ought to be easier
No
I have an issue with Care.com too
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Care.com

Application to reflect back ground check
Customer service issue
Reported by GetHuman1355381
Oct 16th, 2018 - 2 mons ago
I have an issue with Care.com too
Fixed
Seen by 4 customers so far
Similar issue to 3253 others
0 customers following this
Items needed
Name on account
Date of birth
Billing address
Email address on account
Timeline
GetHuman1355381 started working on this issue
Oct 16th 4:38pm
GetHuman1355381 indicated the issue is not fixed yet.
Oct 16th 4:40pm