I've been a member for a year in the top *% of caregivers in my area with great reviews...

GetHuman-soster's customer service issue with Care.com from October 2018

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If you're account has been suspended give them a call, but rarely will they unsuspend an account, even if they are the ones with inaccurate information
The issue in GetHuman-soster's own words
I've been a member for a year in the top *% of caregivers in my area with great reviews. I was unfortunate wrongfully charged with a misdemeanor still active until dismissed before or on a court date in March ****. I've cared for many families since this incident happened & it's not work related or valid. I was told it would not even show on a background check by an Attorney unless there was a conviction & I was actually found guilty of wrong doing. I've contacted Sterling Talent they've said the report is accurate so they're out of the loop. Even though I've not been found at fault or guilty of anything. I thought the presumption was innocent until proven guilty. That along with my long standing good record with Care.com should leave no question about my account being put on hold. It's my main source of income. I have families right now waiting to hear from me. My user account showing temporarily unavailable or suspended is already costing me new & uncertain families. I'm innocent of any wrong doing & I can't wait until March if it's not postponed again too work. I built up a great profile especially for out of town families. I voluntarily took the background check. If I was guilty I'd have tried to hide it better.
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Care.com

Customer service issue
Reported by GetHuman-soster
Oct 11th, 2018 - a mon ago
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Seen by 3 customers so far
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GetHuman-soster started working on this issue
Oct 11th 10:31pm