I'm not understanding why I can't upgrade my account over the phone and customer servic...

GetHuman-tammysik's customer service issue with Care.com from September 2018

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The issue in GetHuman-tammysik's own words
I'm not understanding why I can't upgrade my account over the phone and customer service is not helpful at all??!! And I have paid over the phone before but now they won't help me?! * why is it not allowing me to speak to family members when they want to talk about my applications that they received from me?! I'm losing jobs over this and this isn't right?! Then when I call in I get the runaround and to make matters worse they barely speak English! Please have someone call me at (***) ***-**** I do not remember my email to my care.com acct help please I am losing jobs to this problem!
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Care.com

Customer service issue
Reported by GetHuman-tammysik
Sep 21st, 2018 - 6 mons ago
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GetHuman-tammysik started working on this issue
Sep 21st, 2018 2:47pm