One of the people I interviewed with, Rachel S. sent me a background check request. It...

GetHuman1160957's customer service issue with Care.com from September 2018

Help with my Care.com issue
The issue in GetHuman1160957's own words
One of the people I interviewed with, Rachel S. sent me a background check request. It appeared in my email but when I went to approve it the alert wasn't there in my care. Com account. She said she messaged you so she could figure out how to re request it and you told her everything looked fine on your end but I still don't see the alert. I'd like you to resend it to me so that I can approve it and get the job as soon as possible. It's the only thing holding me back. Thanks, Amber
GetHuman1160957 did not yet indicate what Care.com should do to make this right.
I have an issue with Care.com too
How GetHuman1160957 fixed the problem
We are waiting for GetHuman1160957 to fix the problem and share the solution with the rest of us customers.
Please help with my Care.com issue
Do you have a customer issue as well?
We can help you get Care.com's attention and get better help faster. Tap below to get started.
Having Care.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Care.com email you?
This email address isn't valid

Care.com

Customer service issue
Reported by GetHuman1160957
Sep 18th, 2018 - 6 mons ago
I have an issue with Care.com too
Fixed
Seen by 3 customers so far
Similar issue to 2642 others
0 customers following this
Items needed
Name on account
Date of birth
Billing address
Email address on account
Timeline
GetHuman1160957 started working on this issue
Sep 18th, 2018 4:25pm
GetHuman1160957 indicated the issue is not fixed yet.
Sep 19th, 2018 4:40pm