My name is Brooke Preim. I tried to upgrade my account for the * month $** price. It sa...

GetHuman1145599's customer service issue with Care.com from September 2018

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The issue in GetHuman1145599's own words
My name is Brooke Preim. I tried to upgrade my account for the * month $** price. It said the credit card was invalid and so I tried again and it overcharged me * times. So now there is $** dollars taken out of my bank account and I still don't even have the upgrade where the people can respond to my application. This is ridiculous because now I have to wait until Monday for my money back and I still can't even move forward with my job applications. I need to be refunded my money and I need the upgrade. I need to know how long this will take to happen and I want to make sure that my month doesn't start until I actually have the upgrade... I don't want to be shorted a few days. Hopefully you guys can fix the website problem so this doesn't happen again.

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Care.com

Customer service issue
Reported by GetHuman1145599
Sep 15th, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 2582 others
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Timeline

GetHuman1145599 started working on this issue
Sep 15th, 2018 12:37am