I have been on care.com for over * years and have met wonderful families through the si...

GetHuman-spedt's customer service issue with Care.com from September 2018

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The issue in GetHuman-spedt's own words
Find just bs on the site. I have some familiar es I have been corresponding with for a while now. People don’t understand why I am not on the site anymore. ... I have been on care.com for over * years and have met wonderful families through the site and very positive ratings. Recently my background and MV report was pulled and I was put on suspension due to a vehicle violation. That violation was dropped and I was never convicted and it states it clearly on the record. The family who pulled it simply inquired and I answered them. My background other than that is clean and I do not agree with care.com closing my account based on my driving record. It should be up to the family to make their decision. Most of the time I stay at the house I’m working at. Also in order for record to get expunged, it takes for than a week which is longer than the time the site gave me to correct the problem. Again, nine years is a long time and I do not think it was fair to cancel my account when the site is simply running a third party report.
The issue cannot be resolved in a week. The family should have the final decision and the family chose me to work for them regardless of what the motor vehicle report said.
I would like to be reinstated and get back on the website.
I have been on the site for almost * years and have some great reviews.
I’ve tried calling multiple times and no one ever answers.
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How Do I Cancel My Care.com Account?How Do I Close and Delete My Care.com Account?How do I get a refund from canceling my subscription with Care.com
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Care.com

Babysitting, tutor, senior care
Customer service issue
Reported by GetHuman-spedt
Sep 9th, 2018 - 3 years ago
Fixed
Seen by 25 customers so far
Similar issue to 2459 others
0 customers following this
Items needed
Name on account
Date of birth
Billing address
Email address on account

Timeline

GetHuman-spedt started working on this issue
Sep 9th, 2018 4:32am
GetHuman-spedt indicated the issue is not fixed yet.
Sep 9th, 2018 11:44am
GetHuman-spedt indicated the issue is not fixed yet.
Sep 10th, 2018 8:29am
GetHuman-spedt indicated the issue is not fixed yet.
Sep 10th, 2018 8:31am
GetHuman-spedt indicated the issue is not fixed yet.
Sep 10th, 2018 8:32am
GetHuman-spedt indicated the issue is not fixed yet.
Sep 10th, 2018 8:32am
GetHuman-spedt indicated the issue is not fixed yet.
Sep 12th, 2018 10:39am
GetHuman-spedt indicated the issue is not fixed yet.
Sep 12th, 2018 8:06pm
GetHuman-spedt indicated the issue is not fixed yet.
Sep 12th, 2018 8:19pm
GetHuman-spedt indicated the issue is not fixed yet.
Sep 12th, 2018 9:04pm
GetHuman-spedt indicated the issue is not fixed yet.
Sep 13th, 2018 9:10pm
GetHuman-spedt indicated the issue is not fixed yet.
Sep 13th, 2018 10:01pm
GetHuman-spedt indicated the issue is not fixed yet.
Sep 18th, 2018 2:25am
GetHuman-spedt indicated the issue is not fixed yet.
Sep 18th, 2018 11:25pm
GetHuman-spedt indicated the issue is not fixed yet.
Sep 18th, 2018 11:32pm