My account was stopped due to a background check. Need to be sure i will not be charged...

GetHuman1041133's customer service issue with Care.com from August 2018

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The issue in GetHuman1041133's own words
My account was stopped due to a background check. Need to be sure i will not be charged again. Also would like to request a refund. I was unable to utilize your services on account it was stopped. I understand the background check is in place and if it does not p*** then you cannot be a member. But if your background check does not clear and you cannot use the services then you should not be charged. Why should I pay *** dollars to be told I made a mistake somewhere in my life and nobody can watch my daughter on account of that. I tried to view the background check but it would not let me even though I followed the directions you sent. This is not right. I believe your business is awesome and helpful to those who can use it and will continue to refer you to anyone I know that needs child care. But what you are doing is not ok it almost seems like a scam.
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Care.com

Customer service issue
Reported by GetHuman1041133
Aug 27th, 2018 - 4 mons ago
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Timeline
GetHuman1041133 started working on this issue
Aug 27th 12:57pm