Our account was terminated this morning and I am assuming it was because I shortened an...

GetHuman1035402's customer service issue with Care.com from August 2018

Help with my Care.com issue
Tip from another customer
If you're account has been suspended give them a call, but rarely will they unsuspend an account, even if they are the ones with inaccurate information
The issue in GetHuman1035402's own words
Our account was terminated this morning and I am assuming it was because I shortened and changed the name on my account to my husband's name. We did this because we had a care.com applicant babysit for us last night who we had planned on hiring as our nanny. She was not a great babysitter and it was a disaster so we had to tell her we were going to look for someone else. We felt bad and thought we'd change our profile a little so she wouldn't see it. We apologize for doing this and did not realize it would terminate our account. Please allow our account to be reactivated. Thank you kindly!
GetHuman1035402 did not yet indicate what Care.com should do to make this right.
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Care.com

Customer service issue
Reported by GetHuman1035402
Aug 25th, 2018 - 4 mons ago
I have an issue with Care.com too
Fixed
Seen by 6 customers so far
Similar issue to 2187 others
0 customers following this
Items needed
Name on account
Date of birth
Billing address
Email address on account
Timeline
GetHuman1035402 started working on this issue
Aug 25th 3:46pm
GetHuman1035402 indicated the issue is not fixed yet.
Aug 25th 9:39pm