I can no longer log in to my account. When I attempted to change my password, I was inf...

GetHuman-marnise's customer service issue with Care.com from August 2018

Help with my Care.com issue
The issue in GetHuman-marnise's own words
I can no longer log in to my account. When I attempted to change my password, I was informed that no account exists under my email address. I just got an email from Care.com yesterday, as a follow up to a customer service inquiry from *******. I called yesterday to check, because I had not initiated any customer service inquiry. I was told that it was an automatically generated email, and that there had been no contact with the customer service representative by anyone. It did not make sense to me at the time, and now I cannot log in to the account. This issue needs to be resolved immediately.
GetHuman-marnise did not yet indicate what Care.com should do to make this right.
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Care.com

Customer service issue
Reported by GetHuman-marnise
Aug 24th, 2018 - 4 mons ago
I have an issue with Care.com too
Fixed
Seen by 4 customers so far
Similar issue to 2171 others
0 customers following this
Items needed
Name on account
Date of birth
Billing address
Email address on account
Timeline
GetHuman-marnise started working on this issue
Aug 24th 4:11pm
GetHuman-marnise indicated the issue is not fixed yet.
Aug 24th 5:58pm
GetHuman-marnise indicated the issue is not fixed yet.
Aug 24th 6:02pm