Care.com's website screwed up when I tried to get a background check that was requested...
GetHuman-sarahosc's customer service issue with Care.com from August 2018
Help with my Care.com issue
The issue in GetHuman-sarahosc's own words
Care.com's website screwed up when I tried to get a background check that was requested by an individual that was supposed to be no cost to me.*I clicked on the alert from care.com, which took me to a page that had me fill out all of my info for background check purposes. At the top of the screen it said something like background request from this person at no cost to you. So, I submitted my background check and not a minute later I found out I'd been charged $** for a background check. *Care.coms website screwed up and took me to the wrong page, therefore charging me $** that I don't have. I have been going back and forth with their communications team, getting absolutely no where. As a company, it is their responsibility to give their customers a refund for issues with their company. *I wouldn't reccomend this company now. I used to think of them very highly, but now I realize they are too cheap to take care of their loyal customers.
GetHuman-sarahosc did not yet indicate what Care.com should do to make this right.
I have an issue with Care.com too
How GetHuman-sarahosc fixed the problem
We are waiting for GetHuman-sarahosc to fix the problem and share the solution with the rest of us customers.
Please help with my Care.com issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.