I am very unhappy about the way care.com has no in person customer service assistance...

GetHuman-saste's customer service issue with Care.com from August 2018

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The issue in GetHuman-saste's own words
I am very unhappy about the way care.com has no in person customer service assistance. Navigating my way through the website is very difficult because there is only a skeleton of information available on site. **How does the payment work? I want to be paid and don't know what the steps are. **I upgraded to premium but I don't know how the customer is able to see my driving record report.**I don't know how to cancel my membership which will most definately be before the one month has ended.**I thought I had paid the discounted rate bringing it to be $**.** but my credit card indicates $**.** . Why did care.com not honor the $**.** I thought I paid.**I am starting to believe care.com does not really care so if you answer my message here it would be very much appreciated.**Thanks,*Sara
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Care.com

Customer service issue
Reported by GetHuman-saste
Aug 10th, 2018 - 7 mons ago
I have an issue with Care.com too
Fixed
Seen by 7 customers so far
Similar issue to 1873 others
0 customers following this
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Timeline
GetHuman-saste started working on this issue
Aug 10th, 2018 7:30pm
GetHuman-saste indicated the issue is not fixed yet.
Aug 10th, 2018 7:32pm
GetHuman-saste indicated the issue is not fixed yet.
Aug 10th, 2018 10:22pm
GetHuman-saste indicated the issue is not fixed yet.
Aug 10th, 2018 10:23pm
GetHuman-saste indicated the issue is not fixed yet.
Aug 10th, 2018 10:24pm
GetHuman-saste indicated the issue is not fixed yet.
Aug 11th, 2018 11:43am
GetHuman-saste indicated the issue is not fixed yet.
Aug 11th, 2018 8:49pm