** months charges of $**.** each month in my account I have not allowed anyone.

GetHuman-samlipe's customer service issue with Care.com from August 2018

Help with my Care.com issue
The issue in GetHuman-samlipe's own words
I am trying to get my money back ... On ******* I purchased a membership for a * month period (Trans. ID ******************), which it would end in *******.*On ******* Care.com was charge my account $**.** for ** months since May.*On Jan****** I notice on my bank account the charge, so , I login in on my account and learned that was many charges I have never authorized.*I contacted care.com many times to solve this matter and I still can't get this matter solved.*I heard many versions why this charges have been made into my account, but I don't agree with none of them, because the botton line I have never authorized you to start to charge me the $**.** because I had a membership purchased in ******* and it would end *******.*It was ** times charge into my bank account which I got only one month refund of $**.** on ******* from charge done on *******.*The totally charge into my account was the ammount of $***.** - one refund of $**.** * $***.**.*I want the totally of $***.** refund to me. I have closed my bank account to avoid any new charges, so, Please send me a check to:*Rosimeire Ribeiro****** Bridie Path *Pflugerville, TX ******I am an old client of yours, since I was in Massachussets and I deserve respect from you.*I have never purchased a one month membership because I like the * month membership, because it cost half of the price and I save.*I called many times customer services and they want to make me believe that I have purchased the one month membership, which I have never done and also my membership was desactivated because I was not using it. *Please, I want it to be resolve as soon as possible.*Thank you,*Rosimeire Ribeiro
This is very frustating because I couldn't purchased another membership because I already had one
I want my money back.
I have been a good customer for over * years, I am loyal and respectfull and I expecting you to resolve this matter soon.
I have called customer services many times and the issue is not fix, and they want me to believe that I have made the purchase myself, which I have not done.
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Care.com

membership
Customer service issue
Reported by GetHuman-samlipe
Aug 9th, 2018 - 7 mons ago
I have an issue with Care.com too
Fixed
Seen by 3 customers so far
Similar issue to 1859 others
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Timeline
GetHuman-samlipe started working on this issue
Aug 9th, 2018 11:29pm
GetHuman-samlipe indicated the issue is not fixed yet.
Aug 9th, 2018 11:31pm