I am a paying member looking to find a babysitter for my daughter. She starts school in...

GetHuman970964's customer service issue with Care.com from August 2018

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Help with my Care.com issue
GetHuman970964's next move: talk to Care.com when they open.
Care.com's call center is closed now. We will send GetHuman970964 a reminder to call them when they open. Nothing to do for now but wait!
Top Tip from another customer
If you're account has been suspended give them a call, but rarely will they unsuspend an account, even if they are the ones with inaccurate information
The issue in GetHuman970964's own words
I am a paying member looking to find a babysitter for my daughter. She starts school in one week. And for no reason, you closed the account. We had * applicants. And now I have no way to communicate with the people I had been messaging. When I called and spoke with a human, he told me I must have done something wrong to have my account closed. He would not tell me what, said I was not eligible for a refund, and said I will not ever have access to the messages. Your service put me in a terrible position. Are you going to cover the costs of child care? Because we need someone in one week and now we have no one. This is the most awful service I have ever had with any company. I am contacting my attorney and the BBB. *Tim stefaniak W*****@***.com
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Care.com

Customer service issue
Reported by GetHuman970964
Aug 9th, 2018 - a yr ago
I have an issue with Care.com too
Fixed
Seen by 3 customers so far
Similar issue to 1835 others
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Items needed
Name on account
Date of birth
Billing address
Email address on account
Timeline
GetHuman970964 started working on this issue
Aug 9th, 2018 3:07pm
GetHuman970964 indicated the issue is not fixed yet.
Aug 9th, 2018 6:23pm