Deceptive Automated Billing – Confusing to Cancel Via iTunes – Stonewalled when requesting Refund
GetHuman876626's customer service issue with Care.com from July 2018
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The issue in GetHuman876626's own words
I used Care.com to hire a tutor for my son in May ****. Once found, I asked my older son who was helping with the search - to cancel my subscription. I believed he did that. Today I see that I was billed for * additional months - June *st and July * that were not needed. Furthermore, I now see the cancellation policy is not clear because there's no way to cancel on the website itself. Because I signed up through mobile, my subscription could only be canceled through iTunes - which requires more hoops to jump through. Furthermore, there were no "user-friendly" emails saying your account is going to be charged for the upcoming month - that many companies with excellent customer service reputations send when their subscriptions are monthly. All in all, this process is deceptive and takes advantage of busy parents who can not easily cancel their subscription when they are not using the service. You can easily see by accessing my account that I have not used the service since hiring a tutor in mid May. - I am an online media producer who works with many seven figure influencers and this discovery of deceptive billing has soured my experience with Care.com. Please understand that I expect a full refund of $**.** for the months of June and July that I was charged to be issued immediately. And please be advised, if you dare have the nerve to respond to this email by pointing me to your fine print around your billing policy, as if that absolves your company from deceptive and manipulative billing practices that smell worse than * day old sushi, I will contact several of my highest profile online clients with social media followings in the hundreds of thousands, and I will provide them with a blog entry detailing my experience and the lack of transparency and integrity that Care.com is employing. If you, as a front line customer support representative, are not authorized to issue the refund - then please DO NOT my time with any type of response that attempts to justify your horrible, disrespectful to your customer billing policy. ESCALATE this complaint straight to a manager whom I will gladly speak with. I look forward to a quick resolution of this matter. Thank you. **Order ID MM*KDHT*DK (******)*Order ID MM*LX*HFMT (******)
Full refund for * months payments for the service which wasn't used nor accessed.
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