It’s not Fixed... I hit the button three times and nothing has happened. You need to make sure on your end, that it doesn’t say fixed

GetHuman846688's customer service issue with Care.com from July 2018

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Help with my Care.com issue
GetHuman846688's next move: talk to Care.com again when they open.
Care.com's call center is closed now. We will send GetHuman846688 a reminder to call them when they open. Nothing to do for now but wait!
The issue in GetHuman846688's own words
Approve of it. There’s no button or anything else to accept it on my end, so it will go through for the potential client... ... I cannot respond to a potential client, who Is requesting a Criminal * MVR Check... it’s in my alerts and all I can do is either stare at it or delete, neither options do I like. I want to accept or approve of their request. Help!
It’s my first decent reply back and I’ve an interview set up. This is only delaying the process of getting the job sooner than later.
Accurately and timely.
Since ******
Yes, I had my potential client resend the information so I could approve of it, but it still doesn’t work.
I have an issue with Care.com too
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Care.com

To approve of a Criminal * RMV thing a Ma bob
Customer service issue
Reported by GetHuman846688
Jul 3rd, 2018 - a yr ago
I have an issue with Care.com too
Fixed
Seen by 12 customers so far
Similar issue to 1152 others
0 customers following this
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Items needed
Name on account
Date of birth
Billing address
Email address on account
Timeline
GetHuman846688 started working on this issue
Jul 3rd, 2018 6:10pm
GetHuman846688 indicated the issue is not fixed yet.
Jul 3rd, 2018 7:17pm
GetHuman846688 indicated the issue is not fixed yet.
Jul 3rd, 2018 7:17pm
GetHuman846688 indicated the issue is not fixed yet.
Jul 3rd, 2018 7:18pm
GetHuman846688 indicated the issue is not fixed yet.
Jul 3rd, 2018 7:24pm
GetHuman846688 indicated the issue is not fixed yet.
Jul 3rd, 2018 8:29pm
GetHuman846688 indicated the issue is not fixed yet.
Jul 5th, 2018 7:04pm
GetHuman846688 indicated the issue is not fixed yet.
Jul 5th, 2018 7:05pm