Care.com website will not continue when trying to add background check to my profile. I...

GetHuman-nlynnsel's customer service issue with Care.com from June 2018

Help with my Care.com issue
The issue in GetHuman-nlynnsel's own words
Care.com website will not continue when trying to add background check to my profile. I enter my information and when it comes to the continue bar it is not highlighted and will not go forward to pay options . Have tried for several days and did not realize that I had not been processed till I checked my Discover charges. I have been back on since May ** with no background check processed.
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Care.com

Customer service issue
Reported by GetHuman-nlynnsel
Jun 18th, 2018 - 3 mons ago
I have an issue with Care.com too
Fixed
Seen by 12 customers so far
Similar issue to 918 others
0 customers following this
Items needed
Name on account
Date of birth
Billing address
Email address on account
Timeline
GetHuman-nlynnsel started working on this issue
Jun 18th 9:35pm
GetHuman-nlynnsel indicated the issue is not fixed yet.
Jun 18th 11:30pm
GetHuman-nlynnsel indicated the issue is not fixed yet.
Jun 19th 11:50pm