URGENT HELP NEEDED! I joined Care.com a year ago to find a caregiver for my mother user...

GetHuman-carolmjo's customer service issue with Care.com from June 2018

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Tip from another customer
If you're account has been suspended give them a call, but rarely will they unsuspend an account, even if they are the ones with inaccurate information
The issue in GetHuman-carolmjo's own words
URGENT HELP NEEDED! I joined Care.com a year ago to find a caregiver for my mother username *****@***.com. **Last week I went on the site to help a friend find a caregiver for her dad. I changed the contact info to her so she could take over the account: username *****@***.com . She purchased a three month membership and is deep in the process of messaging potential caregivers and needs to hire someone next week. She got got notice that she was removed from the community. She needs to be added back ASAP so she can schedule interviews. Please help!
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Care.com

Customer service issue
Reported by GetHuman-carolmjo
Jun 10th, 2018 - 9 mons ago
I have an issue with Care.com too
Fixed
Seen by 7 customers so far
Similar issue to 547 others
0 customers following this
Items needed
Name on account
Date of birth
Billing address
Email address on account
Timeline
GetHuman-carolmjo started working on this issue
Jun 10th, 2018 4:47pm
GetHuman-carolmjo indicated the issue is not fixed yet.
Jun 10th, 2018 9:56pm