Not able to read messages. I have a profile and I am not able to read my messages

GetHuman-mkathle's customer service issue with Care.com from June 2018

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The issue and preferred resolution, in GetHuman-mkathle's own words:
The problem I ran into: Not able to read messages. I have a profile and I am not able to read my messages
I trust that Care.com will make this right and come up with a resolution that is fair.
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Care.com

Customer service issue
Reported by GetHuman-mkathle
Jun 6th, 2018 - 2 mons ago
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Seen by 5 customers so far
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Items needed
Name on account
Date of birth
Billing address
Email address on account
Timeline
GetHuman-mkathle started working on this issue
Jun 6th 12:43am