I received a background check request from a potential employer and clicked accept on m...

GetHuman-curryco's customer service issue with Care.com from May 2018

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The issue in GetHuman-curryco's own words
I received a background check request from a potential employer and clicked accept on my phone. It took me through a process asking for my card info and I thought this was just for security purposes. Turns out, it ran a completely separate check, charged me, and hers is still pending (I see this once checking on my computer). I received the background check today and it is false and needs to be taken down from my profile immediately, as I do not recall it stating that it would be made public once ran. I also, out of my inconvenience and poor set up, should receive a refund as the only reason I'd run the background check would be if aa potential employer had purchased it themselves and needed it for hiring purposes.

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Care.com

Customer service issue
Reported by GetHuman-curryco
May 31st, 2018 - 3 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 496 others
1 customer following this

Timeline

GetHuman-curryco started working on this issue
May 31st, 2018 10:49pm

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