Problem is NOT fixed so why is there a green check mark saying it is????

GetHuman-judyrain's customer service issue with Care.com from May 2018

Help with my Care.com issue
The issue in GetHuman-judyrain's own words
I am a Premium member of care.com, but for some reason, even though I can log onto the site, I am unable to apply to any jobs. This has been happening for a few days now. I am really desiring to connect with several jobs on care.com, and I am becoming extremely frustrated at not being able to get any help on this issue. Your "Help Section" on the site does not "help" me nor did the phone calls I made to you resolve the issue either because I was never able to connect with a live human being. I am very disappointed in the customer service of this site. I am losing valuable time in connecting with clients. I really would appreciate some help .....please.
GetHuman-judyrain did not yet indicate what Care.com should do to make this right.
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Care.com

Customer service issue
Reported by GetHuman-judyrain
May 25th, 2018 - 6 mons ago
I have an issue with Care.com too
Fixed
Seen by 8 customers so far
Similar issue to 559 others
0 customers following this
Items needed
Name on account
Date of birth
Billing address
Email address on account
Timeline
GetHuman-judyrain started working on this issue
May 25th 8:53pm
GetHuman-judyrain indicated the issue is not fixed yet.
May 25th 8:54pm
GetHuman-judyrain indicated the issue is not fixed yet.
May 26th 10:26pm
GetHuman-judyrain indicated the issue is not fixed yet.
May 29th 12:08am