The issue and preferred resolution, in GetHuman-misshann's own words:
Upgrade to premium while doing so I changed my mind and went to cancel and get my credit card info out of your system and back out it charged me! I don't want this service and am not paying **$ for something I don't want. ... Tried to edit and take my card info off before it charged me and it charged me.
It's **$ and I don't have **$
Don't charge me
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