Went to CardPool Kiosk inside of Safeway, on Nord, in Chico, CA. The gift card, a Safew...

GetHuman-dimargul's customer service issue with CardPool from September 2018

Help with my CardPool issue
The issue in GetHuman-dimargul's own words
Went to CardPool Kiosk inside of Safeway, on Nord, in Chico, CA. The gift card, a Safeway Gift card, was available to select. Everything went smoothly. Told me my I could get about $*** for it. Scanned my license, gave them my e-mail, then my phone number. Processing.....and error. Tried three different times. Thank you for your time, I appreciate the help.
GetHuman-dimargul did not yet indicate what CardPool should do to make this right.
I have an issue with CardPool too
How GetHuman-dimargul fixed the problem
Went back later that night to the same exact Card Pool location. One of the workers from the morning that watched me attempt it three times in a row, and actually tried it himself once, was still there when I arrived at night. I asked for the manager. He literally did the same exact thing me and the other employee did before, and it just worked.
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Customer service issue
Reported by GetHuman-dimargul
Sep 21st, 2018 - a yr ago
I have an issue with CardPool too
GetHuman-dimargul shared how to fix
Seen by 84 customers so far
Similar issue to 256 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Last 4 digits of Social Security number
GetHuman-dimargul started working on this issue
Sep 21st, 2018 12:10am
GetHuman-dimargul confirmed the issue is fixed. Hooray!
Sep 22nd, 2018 6:14am