Referral credit I earned isn't working!!

GetHuman-aosman's customer service issue with CardPool from May 2018

Help with my CardPool issue
The issue in GetHuman-aosman's own words
I was trying to purchase a few Macy's gift cards from the website using the $* referral credit I received. ... I received an email the other day from you guys stating that I earned a $* reward for referring somebody. So I went online today and tried to make a purchase but for some reason it won't let me apply the $* credit. If someone could get back to me as soon as possible with some help I would appreciate it. I am really looking to process the order and get the gift card today so I can use it to make a purchase by the end of the day. My phone number is ***-***-****.
Help me to apply the referral credit to my order.
I am a repeat customer that only uses this website for this kind of service.
I tried calling the *** number but couldn't reach any representative so I have to leave a message.
I have an issue with CardPool too
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CardPool

Customer service issue
Reported by GetHuman-aosman
May 22nd, 2018 - 6 mons ago
I have an issue with CardPool too
Fixed
Seen by 6 customers so far
Similar issue to 99 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Last 4 digits of Social Security number
Timeline
GetHuman-aosman started working on this issue
May 22nd 4:47pm
GetHuman-aosman indicated the issue is not fixed yet.
May 23rd 1:37am
GetHuman-aosman indicated the issue is not fixed yet.
May 25th 5:50pm