Why do I have to apply for something to talk to someone?

GetHuman5876808's customer service issue with Card.com from March 2021

Help with my Card.com issue
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Before contacting them, items GetHuman5876808 may need:
Username, Password, Email address on the account, and Card Number
The issue in GetHuman5876808's own words
Someone used my identity to apply for a Betty Boop card. I don’t want this card. I’d like information about who or where this application came from. This was applied for using identity theft.
Telling me who stole my identity and applied for the card. And telling me from where and how the card was applied for.
I don’t want the card and I’d like to know who has my personal information.
How GetHuman5876808 fixed the problem

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Card.com

Customer service issue
Reported by GetHuman5876808
Mar 23rd, 2021 - a month ago
Not resolved
Seen by 27 customers so far
Similar issue to 3368 others
0 customers following this

Timeline

GetHuman5876808 started working on this issue
Mar 23rd 4:18am
GetHuman5876808 indicated the issue is not fixed yet.
Mar 25th 9:12am
GetHuman5876808 indicated the issue is not fixed yet.
Mar 25th 9:50am
GetHuman5876808 indicated the issue is not fixed yet.
Mar 25th 9:52am

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