on Saturday ****, I went to open my computer for work at *am and found it was stuck in...

GetHuman3683472's Technical support issue with Carbonite from October 2019

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The issue in GetHuman3683472's own words
on Saturday ****, I went to open my computer for work at *am and found it was stuck in the BIOS screen. Ultimately, my hard drive had crashed and was not savable. Having installed Carbonite, I had expected to retreive my payroll and check entries*deposits etc. from QB and I would once again be whole. Well, Carbonite didn't have a backup that included work done on Friday. Why would that be? I need to make sure of * things. *. I need to change the computer ID that is currently listed (which is the one that crashed) *. How do I set up my account to do a constant backup. I'm not good at reading instructions and following through to accomplish this by reading a how to message.**My computer is the 'host' computer for a mini network system thru QuickBooks. I would prefer a phone call to****-***-****. PLEASE do not email me with written instructions. That's where I am now just trying to get a phone number from your website!

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Carbonite

Technical support issue
Reported by GetHuman3683472
Oct 1st, 2019 - a year ago
Not resolved
Seen by 6 customers so far
Similar issue to 344 others
0 customers following this

Timeline

GetHuman3683472 started working on this issue
Oct 1st, 2019 3:41pm
GetHuman3683472 indicated the issue is not fixed yet.
Oct 2nd, 2019 2:45pm
GetHuman3683472 indicated the issue is not fixed yet.
Oct 3rd, 2019 8:59pm
GetHuman3683472 indicated the issue is not fixed yet.
Oct 3rd, 2019 9:13pm