Computer died. Bought new one and need to know what to do.

GetHuman631743's customer service issue with Carbonite from April 2018

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Help with my Carbonite issue
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Where was the item purchased, Order number (if applicable), and Billing address
GetHuman631743's next move: have a Carbonite rep call.
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The issue and preferred resolution, in GetHuman631743's own words:
The problem I ran into: Computer died. Bought new one and need to know what to do.
I trust that Carbonite will make this right and come up with a resolution that is fair.
Help with my Carbonite issue
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Carbonite

Customer service issue
Reported by GetHuman631743
Apr 26th, 2018 - 3 mons ago
I have an issue with Carbonite too
Not resolved
Seen by 3 customers so far
Similar issue to 23 others
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Timeline
GetHuman631743 started working on this issue
Apr 26th 5:52pm