Had car rented w* Fox in Denver through CarRentals.com (Confirmation *LFXP**B*BA) Rsv f...

GetHuman-nukedoc's customer service issue with CarRentals.com from September 2018

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The issue in GetHuman-nukedoc's own words
Had car rented w* Fox in Denver through CarRentals.com (Confirmation *LFXP**B*BA) Rsv found by Fox. We did not have original credit card used for payment to Car Rentals. (During interval from rsv to pick up it had been involved in fraudulent activity, cancelled and reissued by Amex). Fox would not accept rsv because we did not have original card, although we had new AMEX card from same account, not to mention IDs acceptable to TSA. It was pointed out that car rentals was already paid, but they insisted it was against their policy and would not honor the rsv. There is no means of reaching CarRentals immediately so this situation could be addressed on the spot. We ended up renting the car through Fox. We need to discuss this with Carrentals to make sure we receive our money back from them.
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Customer service issue
Reported by GetHuman-nukedoc
Sep 16th, 2018 - a yr ago
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GetHuman-nukedoc started working on this issue
Sep 16th, 2018 10:34pm