Sirs,*Re: RENTALCARS.COM Reservation Nbr. *********.*RENTALCARS.COM charged my credit c...

GetHuman-andgerbe's customer service issue with CarRentals.com from August 2018

7 views
 | 
168 similar
 | 
0 following
Help with my CarRentals.com issue
How did GetHuman-andgerbe do it?
Waiting to hear how GetHuman-andgerbe fixed the problem to share with other customers.
The issue in GetHuman-andgerbe's own words
Sirs,*Re: RENTALCARS.COM Reservation Nbr. *********.*RENTALCARS.COM charged my credit card for the rental on April * when I made the reservation for a HERTZ car with pick up at Geneva airport on May *. However HERTZ also debited my same credit card for rental when I returned the car on May **. HERTZ Switzerland refused to *refund the rental fee to me because RENTALSCARS.COM did not transfer my prepaid rental to them. As a result, I have paid twice for the same rental fee !! This is unacceptable, and I want RENTALCARS.COM to credit my card for the rental fee of CHF ***.** without further delay.*Please do expedite this refund to me.*Thanks.*Andre Gerber
GetHuman-andgerbe did not yet indicate what CarRentals.com should do to make this right.
I have an issue with CarRentals.com too
How GetHuman-andgerbe fixed the problem
We are waiting for GetHuman-andgerbe to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get CarRentals.com's attention and get better help faster. Tap below to get started.
Having CarRentals.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would CarRentals.com email you?
This email address isn't valid
Follow this issue
See how GetHuman-andgerbe fixes it.
This email address isn't valid

CarRentals.com

Customer service issue
Reported by GetHuman-andgerbe
Aug 24th, 2018 - 4 mons ago
I have an issue with CarRentals.com too
Fixed
Seen by 7 customers so far
Similar issue to 168 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)
Timeline
GetHuman-andgerbe started working on this issue
Aug 24th 7:06am
GetHuman-andgerbe indicated the issue is not fixed yet.
Aug 24th 7:06am
GetHuman-andgerbe confirmed the issue is fixed. Hooray!
Aug 29th 7:56am
GetHuman-andgerbe confirmed the issue is fixed. Hooray!
Aug 29th 7:59am
GetHuman-andgerbe confirmed the issue is fixed. Hooray!
Aug 29th 7:59am
GetHuman-andgerbe confirmed the issue is fixed. Hooray!
Aug 29th 2:31pm