I made a car rental booking with CarRentals but the terms of the booking and the additional paid-up insurance was not honoured by the rental company (Fox*Dooley Ireland).
GetHuman-jmbewers's customer service issue with CarRentals.com from June 2018
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The issue in GetHuman-jmbewers's own words
Car booked through CarRentals.com Reservation code LFX***D*** picked up and dropped off Dublin Intl Airport **-** May ****.**For a start, I was downgraded from a Ford Focus to a Renault Clio but there is a more serious issue.**The booking receipt*confirmation indicates total booking price of US***.**. Receipt issued on car pickup and on your website for this booking indicates cost was US***.** but my credit card was charged ***.** Euros. The car was returned with a fill gas tank but their has been no reimbursement to my credit card to date.**Why are there such discrepancies between the booking quote, receipt and the actual charges? I have hired from you several times before and never had a similar problem.**Can you please clarify this discrepancy and reimburse me for the additional charge?
I have never had such a dispute with a car rental reservation before and I have made reservations through CarRentals previously.
Explain the discrepancies and make a reasonable refund to my credit card.
I expect bookings and terms to be honoured not ignored.
I have also passed the explanation above to Fox*Dooley but I have not yet had any response. This is my final attempt to get this resolved before I contact my Visa card issuer and have the entire charge investigated as fraudulent.
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