CarMax Inc. Customer Service

Contact CarMax Inc. & solve common issues

Use CarMax Inc.'s Phone Number

CarMax Inc.'s customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about CarMax Inc.. Below you will also find the phone and non-phone-based contact information we've gathered.

CarMax Inc.: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for CarMax Inc..
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Click below to show 6 more questions, answers, and complete guides to common CarMax Inc. customer support problems.

Contacting CarMax Inc. customer support

Below you can compare and contrast the 4 ways to contact CarMax Inc. by looking at which ones are the fastest and which ones other customers recommend the most for solving CarMax Inc. customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact CarMax Inc. across the following channels: Phone, Web.

Phone number / contactWaitVotes
800-519-1511
Customer Service
3 mins7
800-925-3612
Auto Finance
2 mins68
804-747-0422
Corporate Offices
2 mins99
Online Help at carmax.com
Customer Service
< 3 hrs42

Recent reasons customers contacted CarMax Inc.:

My **** Silverado is at a Chevrolet dealership because of they r replacing my transmiss...
I’m waiting for my $***** refund
We have a car. Getting a new engine on a recall by ford but you are not paying for the...
My account payment is locked out. I need my payments reinstated
Calling in regards to a car transfer from NC to Delaware.
My name is Helen Stonebraker. My car was repossessed on ***** after being told I had un...
I just want to give a HUGE shout-out to Natalie Pauls at the Lancaster, Pennsylvania lo...
I just purchased a **** Ford Escape SEL at Knoxville Carmax on ********. The sales asso...
Hi, I’m trying to reach the business center to cancel MaxCare on a vehicle I purchased...
Hello my name is Michelle Bakhoum and I just recently purchased a vehicle from you guys...
I brought a vehicle in yesterday that I purchased a month ago. I was told it would work...
Need customer service rep quicker
Hello. I live in Denver, Colorado. I applied online for credit to purchase a **** MKZ...
I was given an offer on a car and when I got to the dealership in Danvers the offer was...
I have extended warranty with carmax. my car is in the shop. i need to talk to someon...

Help me with my issue

Does GetHuman work with CarMax Inc.?

GetHuman does not work with CarMax Inc.'s customer support operations, directly or in any other way. GetHuman has no partnership or relation to CarMax Inc. at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check CarMax Inc.'s own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting CarMax Inc. at a Glance

CarMax Inc. has no chat option
CarMax Inc. has no customer email
CarMax Inc. has 1 help forum
CarMax Inc. has no twitter handle
CarMax Inc. has no facebook page
Contact information overview

Answered on this page:

Can I sell my car to CarMax even if I still have a loan on it?
Can I purchase extended warranty coverage from CarMax?
Can I trade in my car for a new one at CarMax?
Does CarMax offer financing options for purchasing a car?
What types of payment does CarMax accept?
Solutions to common issues

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