My husband Aday Magec Mederos when this morning to perform the regular maintenance serv...

GetHuman-hmariang's customer service issue with CarFax from August 2018

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The issue in GetHuman-hmariang's own words
My husband Aday Magec Mederos when this morning to perform the regular maintenance service to our card Toyota Camry SE year **** VIN number: *T*BE**K**U******, and we found out via the CARFAX Vehicle History Report that our car was reported as a Total Loss Vehicle on July **, **** due to a damage that happened in Indiana. We know that this must be a mistake, since our card was never damage and we both were out of the country when the accident was reported. *We immediately called the insurance Geico policy number ********** to get more information about this claim, and they confirmed that there is not claim on their site that we must to call CARFAX to ensure they remove this information from the vehicle history record.Please let me know what you can do to help us?
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CarFax

Customer service issue
Reported by GetHuman-hmariang
Aug 10th, 2018 - 7 mons ago
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Seen by 2 customers so far
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GetHuman-hmariang started working on this issue
Aug 10th, 2018 7:16pm