FALSE CLAIM of being total loss needs removed

GetHuman-tracymeh's customer service issue with CarFax from July 2018

38 views | 241 similar | 0 following
Help with my CarFax issue
GetHuman-tracymeh's next move: find and follow the right step-by-step guide.
CarFax doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-tracymeh will need to dig through the advice provided by CarFax, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-tracymeh can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if CarFax has better answers for you: CarFax Help Center
The issue in GetHuman-tracymeh's own words
sell car ... ran carfax to sell car- says insurance co reported totalled. USAA never reports to any company nor was it even close to totalled. Some bumper damage. Emailed customer service ** days later get email back asking for same information I already submitted. Have talked with everyone involved, Jeep, body shop etc no one says they reported anything. No police report . I need to know where they got false information and have it fixed NOW so I can sell. It's total BS that it takes so long for responses and no way to call anyone. SO UNFAIR CASE * ********
NOT A TOTAL LOSS BARELY ANY BODY DAMAGE- airbag not deployed
Take it off - I sent proof from USAA saying they did not report anything much less that
used over the years - didn't expect false information but what is ** times worse is no one to take care of it swiftly
emailed them twice. Never can find live chat open but from what it says on site they can't help with research anyway
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CarFax

carfax
Customer service issue
Reported by GetHuman-tracymeh
Jul 9th, 2018 - 4 years ago
Fixed
Seen by 38 customers so far
Similar issue to 241 others
0 customers following this
Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of Social Security number

Timeline

GetHuman-tracymeh started working on this issue
Jul 9th, 2018 10:11pm
GetHuman-tracymeh indicated the issue is not fixed yet.
Jul 9th, 2018 10:13pm
GetHuman-tracymeh indicated the issue is not fixed yet.
Jul 10th, 2018 1:14am
GetHuman-tracymeh indicated the issue is not fixed yet.
Jul 11th, 2018 3:47am
GetHuman-tracymeh indicated the issue is not fixed yet.
Jul 12th, 2018 11:22pm

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