I tried to log in to my account, using my email (*****@***.com) as my user name (as you...

GetHuman-barrynei's customer service issue with CarFax from June 2018

Help with my CarFax issue
The issue in GetHuman-barrynei's own words
I tried to log in to my account, using my email (*****@***.com) as my user name (as you requested), then tried to enter my existing password. The message in red said that my emial or password was not correct. I then changed my password. Same message. I have two Carfax VINs that are still unused and want to use Carfax. What must I do? I've tried everything.**Barry N. Schmidt*Santa Rosa, CA *********-***-****
GetHuman-barrynei did not yet indicate what CarFax should do to make this right.
I have an issue with CarFax too
How GetHuman-barrynei fixed the problem
I got on Carfax' chat room, explained the problem, and the chat room operator verified my email address and password. I had originally somehow been transferred to Carfax Europe.
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CarFax

Customer service issue
Reported by GetHuman-barrynei
Jun 12th, 2018 - 9 mons ago
I have an issue with CarFax too
Fixed
GetHuman-barrynei shared how to fix
Seen by 6 customers so far
Similar issue to 143 others
0 customers following this
Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of Social Security number
Timeline
GetHuman-barrynei started working on this issue
Jun 12th, 2018 5:57pm
GetHuman-barrynei indicated the issue is not fixed yet.
Jun 13th, 2018 8:41pm
GetHuman-barrynei indicated the issue is not fixed yet.
Jun 14th, 2018 7:07pm
GetHuman-barrynei shared this issue with others over email
Jun 14th, 2018 7:09pm
GetHuman-barrynei confirmed the issue is fixed. Hooray!
Jun 15th, 2018 9:12pm