CarFax Customer Service

Contact CarFax & solve common issues

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about CarFax. Below you will also find the phone and non-phone-based contact information we've gathered.
As for contacting CarFax, you cannot have a live phone conversation with a customer service agent. Instead, you need to look through help articles on their website to see if any match your problem. You eventually may be able to submit a form describing your problem and later get an email from a customer care team member.

CarFax: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for CarFax.
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Click below to show 1 more questions, answers, and complete guides to common CarFax customer support problems.

Contacting CarFax customer support

Below you can compare and contrast the 3 ways to contact CarFax by looking at which ones are the fastest and which ones other customers recommend the most for solving CarFax customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact CarFax across the following channels: Web, Chat, Email.

Phone number / contactWaitVotes
Online Help at support.carfax.com
Customer Service
< 9 hrs334
Live Chat at support.carfax.com
Customer Service
21 mins324
carfaxwebsupport@carfax.com
Customer Service
< 24 hrs157

Recent reasons customers contacted CarFax:

My car has a wreck the year it was built and you guys did not report it and I cannot ge...
I ordered * reports to my account at *****@***.com and they arent showing up
I never received a link for the carfax report I ordered and paid for. Please email the...
customer Paul Walker **** Hyundia santa fe sport tag * pwcn** vin * *xyzt*lb*fg****** p...
we are business trying to help a customer
how do I get details of * incident reorted on my carfax reort?
I went to purchase a vehicle that was on your website and when i go into the dealership...
Trying to buy a car but the problem is the odometer reading from the last sale went and...
We have a "stalker" who has listed our home phone number into your system as wanting in...
I need to fix my carfax report as it has a discrepancy.
I am looking at a car that shows a clean title when shown on the secretary of state doc...
How can I get a Car Fax notice of a recall sent to me in March or April of ****
VIN: *GNAXHEV*J********Good afternoon dear Carfax!!! An error has occurred in your repo...
CARFAX INFO IS IN DISPUTE. Dealer just informed me my *** Crysler *** has a BAD Carfax...
Hello, I submitted a title to clear an error on my vehicle's CarFax report* no one has...

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Does GetHuman work with CarFax?

GetHuman does not work with CarFax's customer support operations, directly or in any other way. GetHuman has no partnership or relation to CarFax at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check CarFax's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting CarFax at a Glance

CarFax has no phone number
CarFax has 1 chat option
CarFax has 1 customer email
CarFax has 1 help forumBEST
CarFax has no twitter handle
CarFax has no facebook page
Contact information overview

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