I had A Capital one card and, I had been calling them keeping them updated and I also c...

GetHuman5866462's customer service issue with Capital One from March 2021

Help with my Capital One issue
First: share to improve GetHuman5866462's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5866462 may need:
Card Number, Name of Account Holder, Phone Number, Email on Account, Billing Address, and Social Security
The issue in GetHuman5866462's own words
I had A Capital one card and, I had been calling them keeping them updated and I also called during pandemic and they said, they where going to get back to me as they where going to be making a decision on what they where going to do to take some of the burden off on customers?*I received A call * months ago from a representative from Credit One from A representative who was very very rude and wanted me to agree to A pay off and I declined as, I only owed $**.** but had been in contact and was told, just keep in touch and do what you can as, I told them I had been in and out of hospital with Covid ** for * months. I hadn't heard from anybody in about a month so, I contacted then on **********. I asked to speak to A head representative like I always do because, I had done my credit check and they where non there???? I explained to the gentleman why I was calling and, how I had looked at my credit? He was truly very sorry and I could hear it in his voice when he told me... I had been sold to a collection agency and now owed almost $***.**, he said it was " OUTBOUND" I asked what that was and he said, that is when, if they cant get payment from me, they sell my claim to collection? I said really, your office has tacked on $***.** to my amount owing after keeping you posted as to why I hadn't paid, "HOSPITAL FOR COVID?" he kept saying, Mam I am truly sorry from the bottom of my heart! I told him to put a note in my file that they would be sued for messing up my credit when I had only $**.** I owed and I promised to pay when I got home from hospital. He put me in touch with his lead, I explained to her what happened and she said, the regular office was closed due to it being after **** P.M, however she would talk to them in the morning and get back to me? again it is *:** P.M and nobody called? This is how they have continually treated me and now put my bill to $***.** due to fees and I have no card? If this isn't settled I will go after them some how with a attorney and governor as per Covid **. please someone reach me at *** *** *****Thank you, Sharon Larson

GetHuman5866462 did not yet indicate what Capital One should do to make this right.

How GetHuman5866462 fixed the problem

We are waiting for GetHuman5866462 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Capital One's attention and get better help faster. Tap below to get started.
Having Capital One issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Capital One

Customer service issue
Reported by GetHuman5866462
Mar 20th, 2021 - 2 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 4580 others
0 customers following this


GetHuman5866462 started working on this issue
Mar 20th, 2021 12:06am