My wife and I applied for a line of credit and the bank informed us there is an outstan...

GetHuman5864779's customer service issue with Capital One from March 2021

Help with my Capital One issue
The issue in GetHuman5864779's own words
My wife and I applied for a line of credit and the bank informed us there is an outstanding lien on our mortgage title from Greenpoint mortgage which was purchased by Capital One. The date of the lien was in **** and was paid off when we refinanced. *The loan number is **********, *Escrow number is *******It does not show up on our credit reports and our bank statements over the past ** years do not show any monthly payments.*Can you help? I am retired and will need to sell the house in a year or so and were going to use the line of credit to fix it up.*Thanks

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Capital One

Customer service issue
Reported by GetHuman5864779
Mar 19th, 2021 - 2 months ago
Fixed
Seen by 5 customers so far
Similar issue to 4578 others
0 customers following this
Items needed
Card Number
Name of Account Holder
Phone Number
Email on Account
Billing Address
Social Security

Timeline

GetHuman5864779 started working on this issue
Mar 19th 5:24pm
GetHuman5864779 confirmed the issue is fixed. Hooray!
Mar 20th 12:41pm

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