Hi There,**How very clever of you to notice I have not been opening your emails.**The c...

GetHuman5188366's customer service issue with Capital One from August 2020

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Card Number, Name of Account Holder, Phone Number, Email on Account, Billing Address, and Social Security
The issue in GetHuman5188366's own words
Hi There,**How very clever of you to notice I have not been opening your emails.**The customer management team, must have been really burning the midnight oil along with the IT department to identify me, as one of the many customers who are not opening your mails.**Perhaps they should talk to some other departments before wasting all of our time, you decided months ago that as I did not use the card regularly enough, you would cancel it!**Please sort yourselves out and stop bothering your ex customers.**Keith Ford**From: Capital One ******@***.com* *Sent: ** August **** **:***To: Mr Keith Ford ******@***.com**Subject: Keith, read this email and save a tree**Checking your emails will help you stay informed* *Account Number *ending ****** **Dear Keith, *We've noticed you've not been opening our emails recently. If that carries on we'll have to stop sending them and send you updates by post instead.*It only takes a quick click to open an email and it means that you can stay updated, stay secure and maybe even save a few trees. When you open this email and other emails in the future, we can carry on sending them.*Getting your updates by post would be a shame, because you could miss out on important updates, like fraud alerts and payment due reminders.*It's up to you how we stay in touch*Here are some easy ways to declutter your inbox, while still staying in touch with your account:* *Get our app*Get the Capital One mobile app to check your balance, make payments and manage your alerts whenever you like. **Personalise your alerts*Set up email or text alerts to get reminders when your statement is ready or a payment is due.* *** *Update your details*Update your email address in the app or in your online account. Just sign in and go to 'My contact details'.**If you like things just the way they are, then all you have to do is make sure you open our emails. *We don't want to be annoying, but we don't want you to miss anything important either. So let us know what works for you.*Thanks for being a Capital One customer.*Darren Carlile*Head of Customer Operations***Contact Us * Privacy Policy * Safe Spending * Help Prevent Fraud**Please read – important information*This email is from Capital One about your credit card with us.*For added peace of mind our internet fraud protection includes anti-fraud protection, monitoring, identity theft prevention and support.*Please do not reply to this email. We cannot accept incoming replies. If you would like to contact us please sign in to your account and send us a secure message using our online account service or visit our website capitalone.co.uk.*Safety and Security*So you know that emails we send are genuinely from us, we will always quote the last * digits of your account number. We will never ask for personal details about you or your Capital One account via email. If you get an email that seems to be from us but you're not sure if it's genuine, please let us know straight away. You can also visit the Capital One security centre for our latest security advice.*For more information about how we use your email address to contact you visit our website. To ensure you always receive service emails from us, please add CustomerA*****@***.com, CustomerA*****@***.com, C*****@***.com and CapitalO*****@***.com to your contacts list. *Capital One* is a registered trademark of Capital One.**Capital One **** – All Rights Reserved. Capital One (Europe) plc: Registered Office Trent House, Station Street, Nottingham, NG* *HX. Registered in England and Wales. Company Number: *******. Authorised and Regulated by the Financial Conduct Authority. FCA Register Number: ******.****************AC*********- - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

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Capital One

Customer service issue
Reported by GetHuman5188366
Aug 22nd, 2020 - 2 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 5516 others
0 customers following this

Timeline

GetHuman5188366 started working on this issue
Aug 22nd 11:34am