I received a letter saying to fax or mail forms of identification to keep my account ac...

GetHuman4838499's Restricted Account issue with Capital One from May 2020

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The issue in GetHuman4838499's own words
I received a letter saying to fax or mail forms of identification to keep my account active. I faxed the information and my account was restricted despite sending the information with ample time to spare. Then I was told to send I again, I did and there was still no change in my account. I was told to do it a third time. after the third time of there being ABSOLUTELY NO change I reached out to the representative and told them to close the account as I didn't want to continue doing business with a company that as their customers going back and forth so much. Weeks later I receive another letter asking to send the forms of identification to remove the restriction off the account. I am not interested in keeping this account active I would like to close it effective immediately.

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Capital One

Restricted Account issue
Reported by GetHuman4838499
May 18th, 2020 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 5820 others
0 customers following this

Timeline

GetHuman4838499 started working on this issue
May 18th, 2020 9:38pm