Capital One Customer Service Issues

Archive 23

The following are issues that customers reported to GetHuman about Capital One customer service, archive #23. It includes a selection of 20 issue(s) reported May 14, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I lost my cellphone service because of the coronavirus epidemic. I'm currently looking after a sick family member and may also have the virus myself due to the close contact. We are in self-quarantine and isolation, and all of this is causing me a lot of stress. I urgently need the restriction lifted from my account or the second-step security phone number verification removed. This issue is preventing me from making necessary payments and is further delaying my already stressful situation.
Reported by GetHuman4818103 on Thursday, May 14, 2020 7:59 AM
I recently followed the instructions in a letter requesting forms of identification to maintain my account. Despite faxing the information promptly, my account remained restricted. Upon resubmitting the documents as instructed, my account status did not change. After a third attempt with no success, I decided to request the closure of my account, frustrated by the ongoing back-and-forth. Weeks later, another letter arrived asking for the same identification to lift the restriction. At this point, I prefer to close the account immediately and am not interested in keeping it active.
Reported by GetHuman4838499 on Monday, May 18, 2020 9:38 PM
Hello, my name is Claude Seguy. I am handling Ms. Ana Jurgeleit's Visa card ending in .........[redacted] as she is currently stuck abroad due to the COVID-19 situation and is unable to contact you directly. I am reaching out to inquire about any potential refunds for flight cancellations from United Airlines and American Airlines, which have ceased operations. Your prompt assistance on this matter is greatly appreciated. You can contact me at [redacted] via call or text, or reach me by email at [redacted] Thank you.
Reported by GetHuman4801632 on Tuesday, May 19, 2020 12:29 AM
I currently have a credit card limit of $4,[redacted]. My current balance stands at around $1,[redacted], with $[redacted] in pending transactions. Approximately $[redacted] are preauthorization charges that will eventually disappear. A $1,[redacted] preauthorization charge has recently been removed. Despite my balance plus pending transactions being well under my limit, my available credit only shows as $16. I understand the nature of preauthorization but need my available funds to be updated promptly when they clear. My actual balance is roughly $2,[redacted], with about $[redacted] in pending preauthorization holds. I have a history of timely payments and regularly pay off all balances, sometimes making multiple payments a month to avoid pending charges affecting my available balance. It's frustrating as online merchants often place preauthorization holds that delay the reflection of my actual balance. I need Capital One to update my available balance promptly for continued card use, as my account summary does not indicate that I am near my credit limit.
Reported by GetHuman4863391 on Sunday, May 24, 2020 1:59 AM
Subject: Regarding Credit Card Debts Dear Capital One, I am writing to inform you about my financial struggles and kindly ask that you refrain from contacting me. Currently, I am facing a total debt of $25,[redacted].89 spread across all my creditors, which includes the outstanding balances on three of your issued cards: - Platinum ending in [redacted] with $4,[redacted].74 - Quicksilver ending in [redacted] with $2,[redacted].88 - Walmart ending in [redacted] with $2,[redacted].52 Unfortunately, due to my age and health issues, specifically worsened by the recent pandemic, I am no longer able to work and generate income as I used to. At 76 years old, I am battling third stage COPD, diabetes, and long-standing untreated psoriatic arthritis, which often confines me to bed. I am aware that I am unable to settle these debts with my limited income from Social Security, as my resources are solely dedicated to covering essential expenses. Therefore, I am formally requesting that you stop any phone calls as I have discarded all my credit cards and am informing all my creditors of my situation. Thank you for understanding and complying with my request. Sincerely, Jeanne L. Roberts [redacted] Glencoe St. NE Fridley, Mn. [redacted]
Reported by GetHuman-lavendul on Thursday, May 28, 2020 9:25 PM
I have been dealing with an unresolved issue with Capital One for several months now. I purchased two items from Hong Kong for $90.00, but they arrived damaged. I returned the items via USPS and was initially credited by Capital One, only to have the credit reversed later. Despite providing all the necessary documentation, including receipts and proof of return, I have not been able to get a satisfactory resolution. I have contacted the dispute department multiple times, but they keep giving me false information. I have been told to wait a few days for a response since February 19, [redacted], and even after providing additional information on March 30 with a tracking number showing delivery, I have not heard back. Being 76 years old, I am in need of my funds and unsure of what steps to take next. Thank you.
Reported by GetHuman4895095 on Monday, June 1, 2020 7:58 AM
I need to discuss my wife's account with account number 4[redacted] 3[redacted]. Her name is Mrs. Rosemary Baker. I have her permission to speak about her account. Unfortunately, Rosie is currently in a care home due to motor neuron disease, making speech and mobility challenging for her. I have been attempting to contact your company, but the phone system is not user-friendly. I urgently need to converse with someone about her account status. Please contact me at [redacted]7 to address this matter promptly. Thank you, Allan Baker
Reported by GetHuman4905775 on Wednesday, June 3, 2020 12:43 PM
Hello, I previously held a Kohl's credit card and encountered three consecutive late payments a couple of years ago due to a misunderstanding. Despite receiving refunds for the associated fees, these three hard inquiries from over two years ago continue to impact my credit score. As the creditor for the Kohl's card, I am reaching out to request leniency for those late payments, which were caused by a clear misunderstanding. I have worked diligently to improve my credit since then, ensuring on-time payments and maintaining low balances. I am preparing for future endeavors such as securing mortgage loans that require excellent credit history. I kindly ask for your consideration in addressing this matter. Thank you.
Reported by GetHuman4909566 on Thursday, June 4, 2020 2:51 AM
To whom it may concern, My name is Celia Maria Escudero Espadas, and I've been a valued client of your bank for many years. Recently, I faced issues with my account while traveling in Mexico and Miami. Despite submitting all required documents and undergoing security measures, my account and cards were blocked. This has caused me significant inconvenience, especially as I need access to my funds and am unable to visit a physical branch in DC. I would greatly appreciate it if you could assist me in unblocking my account promptly so that I can manage my finances seamlessly. Thank you for your attention to this matter. Sincerely, Celia MarĂ­a Escudero Espadas
Reported by GetHuman-moviltab on Friday, June 19, 2020 2:14 PM
I made a mistake in the balance transfer I recently tried to do from Barclay Bank to my Capital One Venture card. When I called Capital One for assistance, the representative mentioned something about stopping a check, but I hadn't issued any checks. I am confused about why the transfer couldn't just be cancelled instead. I feel like the representative I spoke to wasn't fully aware of the situation. I would appreciate it if someone with a better understanding of the process could reach out to me to clarify and assist further. Thank you, Karen Cole Ending in [redacted]
Reported by GetHuman4978449 on Sunday, June 21, 2020 9:16 PM
I just wanted to express my gratitude. The support you've provided has been invaluable. Due to my wife being a nurse and contracting Covid-19, we've been facing financial strain. Your assistance with the Jeep payment has moved me to tears. There's a deep significance to this gesture for me. Coming out of a 15-year prison term, I strived to be a good father to my partner's two young daughters while working at Best Buy. Your kindness in allowing me to keep the Jeep during this trying time means more than words can convey. I am sincerely grateful for the compassion you've shown my family in this challenging period. Thank you, Capital One, for your understanding and support. I will always remember the help you've extended to us.
Reported by GetHuman4983349 on Tuesday, June 23, 2020 12:42 AM
Due to medical debt and my spouse's job loss during COVID, my Capitol One account fell behind, but I caught up and have been making regular and extra payments. When trying to chat on the Capitol One website, an issue with my account prevents me from accessing support. With limited break time at my job, I can't hold on the phone. I hope to have my account restriction lifted soon as a long-term customer who is now current on payments.
Reported by GetHuman4993863 on Thursday, June 25, 2020 1:23 PM
I am experiencing difficulty accessing my account again. I have encountered this problem multiple times with Capital One. Presently, there are only two options available, both of which necessitate a USA phone number. Regrettably, my USA phone does not function in Thailand and various other countries. After managing to find a functional international number for customer service ([redacted] numbers proved ineffective), I placed a call at my expense and endured a 27-minute wait. Upon speaking to a representative, I was informed that there was nothing that could be done. I requested to be transferred to the fraud department based on previous advice received in the USA that this issue could be easily resolved. After being on hold for an additional 33 minutes, I was connected to Chris in fraud who ultimately accepted my payment over the phone after another 20-minute wait. The cost of my phone bill to resolve this matter exceeded the amount of my statement. I have also noticed that some customer service representatives tend to disconnect calls when unable to address inquiries, prompting customers to endure further waits on hold.
Reported by GetHuman4980153 on Friday, June 26, 2020 2:55 PM
I recently visited Cornerstone Dealership in Plymouth, MN, for an oil change and was surprised to find out that my wife had purchased a new [redacted] Nissan Pathfinder without my knowledge. The dealership offered us an $8,[redacted] trade-in for our [redacted] Dodge Journey, which was solely in my name. However, they required us to have insurance before finalizing the deal. I later discovered that my name was not on the title, as Capital One deemed me a liability. This raised concerns as I had been approved for car purchases before with my name on the titles. I am unsure why Capital One's stance has changed. I am seeking advice on my options moving forward. I feel uneasy about not being included on the title and my wife making decisions without my consent. Any guidance on this matter would be appreciated. Thank you. - R.G. Lee
Reported by GetHuman-tldmprod on Monday, June 29, 2020 3:32 PM
I am very disappointed with Capital One. I have been dealing with an issue for several weeks and have reached out to customer service numerous times. Amazon states the delay is on Capital One's end regarding my $[redacted].93 refund, which hasn't been credited to my account even though your staff insists it has. Waiting over 12 days to restore my available credit is unacceptable. I have diligently paid my bills on time, with the first billing paid in full well before the due date. Due to this problem, I could only make minimum payments on time. It's disheartening to think your company no longer values my business. This situation has negatively impacted the credit score I have worked hard to improve. I found it distressing when your staff suggested requesting a credit limit increase to access funds during this unresolved issue. This experience has been very emotional for me.
Reported by GetHuman5021598 on Thursday, July 2, 2020 2:35 PM
I have an auto loan payment due on July 5th, [redacted]. I am attempting to make a payment through the Credit One app. I have never missed a payment in over a year. Today, on the 5th, it is not allowing me to make the payment. However, it does let me make a payment to my credit card, also due on the 5th, which I have always paid on time as well. I am concerned as it is telling me the auto loan payment is past due even though it is the due date and I am trying to pay it today. I want to avoid having a missed payment reported on my credit history. I am aware of the 10-day grace period, but I am looking to make the payment on time.
Reported by GetHuman-eworness on Sunday, July 5, 2020 4:15 PM
On July 6th, I received a letter from Kohl's informing me that my account was closed due to a previous legal issue. After speaking with Capital One Customer Service, they explained that my account closure was related to a [redacted] charge. Despite maintaining accounts with Capital One, Kohl's, Walmart, and a credit card, all have been closed. In addition, I had a car financed through Capital One in [redacted], which was paid off in February [redacted]. I am puzzled by why this action was taken considering my positive payment history with Capital One. It feels unjust to be penalized for a charge I have already addressed and completed probation for, especially since it has no bearing on my credit performance over the past 4.5 years. This situation has made me question my loyalty to Capital One after recommending them to others. I would appreciate any assistance or insight you can offer on this matter.
Reported by GetHuman-boydrobe on Tuesday, July 7, 2020 2:14 PM
Dear Capital One, I have been a customer at your Oceanside branch on Long Beach Road since it opened. About a week ago, I visited the branch to deposit $[redacted] in cash to my checking account, as the balance was low. The teller requested identification, which surprised me. When I inquired, the teller explained it was for security reasons and to prevent money laundering. I am curious if there is a legal requirement or a specific policy that mandates providing ID for a $[redacted] cash deposit. To add to this, yesterday I was asked for identification when I wanted to exchange twenty $20 bills for four $[redacted] bills, which seemed even more unreasonable. I would appreciate clarification on these policies. If it is indeed a company policy, I would like to understand the reasoning behind it. Sincerely, Glenn M.
Reported by GetHuman5046505 on Thursday, July 9, 2020 11:52 AM
Hello, I recently discovered a late charge on my account from March while attempting to refinance my home. I acknowledge my mistake and am kindly asking for your assistance in removing the charge this one time. The charge is not a monthly occurrence, and it slipped my mind due to the stress I faced during that time as a critical care nurse in the ICU tending to COVID-19 patients. At the time, my husband was unemployed, and we were managing bills as best as we could. As soon as possible, I brought my account up to date. I would sincerely appreciate it if you could consider helping me in this matter.
Reported by GetHuman5048096 on Thursday, July 9, 2020 6:21 PM
COVID-19 Impact on Credit Card Payment: I, like many others, have faced financial challenges recently. Due to being furloughed from my full-time job in March and working reduced hours at my part-time job, my situation has changed. While I made a payment on my credit card (ending in [redacted]) today, I acknowledge that it was due yesterday (07-11). Despite seeking deferrals on other payments, I'm striving to pay my bills as best as I can without requesting a deferral at this time. I noticed a late fee applied when I paid online, even though my payment was only one day late. I kindly ask for some understanding during these uncertain times where financial stability is uncertain for many. Thank you, Michael H. Maumee, Ohio
Reported by GetHuman5056293 on Sunday, July 12, 2020 6:07 AM

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