Capital One Customer Service Issues

I am seeking help as I'm unable to get the webpage to load. My Capital One Visa card (ending in [redacted]) seems to be missing or stolen. I kindly request that you block the card immediately. I urgently need a replacement sent overnight because I use it for medical expenses like co-pays for my cancer treatment. My payment is due tomorrow, and I would like to settle it today once this issue is resolved. Could you also provide me with details of the latest transactions on the card to identify any unauthorized charges? I tried contacting customer service, but they mentioned a long wait time. I have to be at the hospital soon, so prompt assistance would be greatly appreciated. Thank you for your prompt attention to this matter. - Tiffinni Pryor

Due to the cancellation by Teletext Holidays, my trip to Cyprus on 22/03/[redacted] for nine nights was interrupted. I had made a payment of £[redacted] to Teletext Holidays with my Capital One card (Reference: TT747615). While awaiting a refund, they have instructed me to separately claim my flight back home with EasyJet, even though it was initially booked through Teletext. The flight details are as follows: outgoing flight EZY6263 (booking reference EXLX4kS) and return flight EZY6264 (booking reference EXTXRSF). I contacted EasyJet about the refund. Additionally, I booked car parking with Silver Zone Car Parking in Bristol (Reference: THMNT) and accommodation at The Lodge Hotel in Bristol (Reference: [redacted][redacted]) for £60.99 and £[redacted] respectively, through my Capital One card. Despite the non-refundable bookings, I am seeking refunds due to the situation with the coronavirus. Your assistance is greatly appreciated. Thank you. Paul Francis, 5 Kildare Street, Manselton, Swansea SA5 9PH, [redacted]6.

Hello, I wanted to share my experience regarding Capital One's pre-approval offers. After being denied twice for a credit card, I received a pre-approval letter, which prompted me to apply again. Going forward, I would appreciate not receiving pre-approval offers if approval is unlikely. Thank you.

I urgently need to close my accounts. I am a single mother supporting 6 children on my own, without government assistance or child support. I am employed, and my son requires life-saving medication. This is a matter of life and death. My family's immediate needs for food are being neglected as I am being denied access to my funds, which I rightfully own. Given the current global crisis, I demand immediate closure of my accounts and access to my money. If necessary, I will seek legal representation to ensure Capital One releases my funds. I am determined to fight for what is rightfully mine and will not rest until I have access to the funds essential for my child's well-being.

My account was frozen due to a $2.98 charge while I was hospitalized for four months. I'm currently in physical rehabilitation in the Caribbean, receiving insurance checks. Despite being informed I need to pay the outstanding amount, my account can't be unfrozen. I must create a new account. Challenges exist as I can't deposit checks in person and the unreliable internet makes online setup impossible. With the island under strict lockdown, credit cards are required for purchases and delivery, which I lack. I desperately need assistance to resolve this issue. Access to the internet is limited, making finding solutions difficult. I seek help to either balance my old account or cover the due amount with deposits to the new account. Your support is greatly appreciated in this challenging situation.

Good afternoon, my name is Cintia Valentin, and I have a credit card with your company. I have a concern regarding the fees that are being charged to me. Due to the current pandemic, I have lost my job and am unable to pay the full outstanding balance. I made my last payment to the best of my ability. While other creditors have waived fees for lack of payment or delays, my situation is different. I have never been late with my payments; I just cannot afford to pay the full amount as I am unemployed. I kindly request for the fees associated with not paying the full balance to be waived, as I can only manage up to $30.00 in fees. I have attempted to contact your customer service but was on hold for over an hour without speaking to anyone. Thank you in advance.

I experienced incredibly long wait times when calling Capital One customer service today. Despite being on the phone for over 6 hours across three attempts, I never reached a representative. When attempting to pay my credit card bill online, I faced technical difficulties. Now, even though it's still the 13th, post-8 p.m. EST, they warn of possible late fees. Legally, my payment isn't overdue until midnight on the 14th, no matter if submitted by 10 p.m. EST on the 13th. Considering their unresponsive customer service and the technical issues affecting online payments, I believe the late fee should be waived.

My account, held under the name Jerry Esquibel, was unexpectedly restricted without notice. After discovering it was closed, I realized changes were made to my email and phone due to unauthorized access. I am puzzled by this situation and attempted to contact customer service, only to be informed of a lengthy wait time. The card number associated with the account is 5[redacted] 7[redacted].

I am dissatisfied with the service I received from Capital One. Despite my attempts to contact them multiple times, I have not received assistance regarding an issue with a purchase. I even sent a letter to them. The email address I used is [redacted] and my home address is [redacted] Southwood Drive, Vineland, NJ [redacted]. The total amount of the purchase in question was $82.07, and it turned out to be an online scam. Although initially resolved by Capital One, the case was unexpectedly reopened, and the $82.07 was withdrawn. I possess emails demonstrating I did not receive all three items I bought. I alerted the sellers with a photo of the misrepresented product they sent me. One of the items received was nothing like what I ordered; it was falsely advertised. I rely on Capital One to resolve such issues, not exacerbate them by retracting their support.

I am currently repaying a debt to Capital One due to medical reasons. I am interested in settling the debt and having it updated on my credit reports. I have tried contacting customer service but wait times are long. My current balance is $4,[redacted]. My contact information is as follows: David W. Mcghee, [redacted] Judi Drive, Bryans Road, MD [redacted]. My cell number is [redacted]. I would need a letter confirming the account is paid in full after the settlement is made. Thank you.

I am reaching out to CAPITALOne at [redacted] Cordell Ave. in Bethesda, MD [redacted] for assistance, but no one at the branch seems able to help me. I opened an account there many years ago with Deepak. However, I am unsure who the beneficiary is and want to confirm and possibly change it to a nonprofit. I found a beneficiary form on the website, but there is no option for a nonprofit, which is disappointing. If there is an updated form that allows for nonprofit beneficiaries, please send it to me urgently. Additionally, I was supposed to receive a debit card in June [redacted], which I never got. The lack of customer service and communication is frustrating, as I have not received any callbacks despite numerous requests. This poor experience is making me consider closing my account due to the significant time wasted and lack of assistance when reaching out for even minor questions or issues.

I was approved for your card two months ago and paid a $75 deposit. I have called 7 times in the last 5 weeks without any success. I am locked out of online access, and this is frustrating. I am trying to rebuild my credit, and the lack of assistance has deeply disappointed me. I want my deposit of $75 refunded immediately. Since I haven't received my card, I don't have the card number. I demand my deposit back promptly. This level of customer service is unacceptable. My name is Connie F., and my telephone number is [redacted]. I request a quick resolution and reimbursement of my deposit. Your assistance is vital, as I have faced significant inconvenience due to the delay and lack of communication.

I would like to discuss my recent bill. My card number is 4[redacted] 5[redacted]. I am referring to a letter I received about an NSF fee of $[redacted].90. It seems there was a misunderstanding as my bank sent two transactions on April 6th instead of one, causing two NSF charges. However, when I checked my bill, I noticed that you only billed me for one of the NSFs. I contacted your representative for assistance on how to rectify this issue, but I was advised to wait until the NSFs were processed. Please review your records and provide clarification regarding the billing of the second NSF. Thank you. - Linda V.

Due to a prolonged illness and multiple surgeries, I fell behind on my Capital One card payments. I have since managed to catch up and would like to request that my account be reopened. Prior to this setback, I consistently made on-time payments, often exceeding the minimum amount due. I may have missed one payment due to a calendar error. I am considering setting up auto pay to prevent this from happening again. The impact of COVID-19 closures has also affected me, but with unemployment and stimulus funds, I have been able to stabilize my situation. I have three children at home due to school closures, which has kept me from working since my job involves a high level of contact in children's mental health, deemed essential. If you need to reach me, please be aware that I am currently experiencing voice difficulties. Thank you.

I need to report my wife, Faye D. Wilkinson, lost her Venture card today. The card was taken when a thief smashed the back window of her car and stole her purse. We have been attempting to reach you by phone without success. The police are involved, and despite multiple attempts to use the cards locally, they have been unsuccessful. We are aware that your office is aware of this card being compromised. Unfortunately, we do not have her card number. The last 4 digits of my card are [redacted], and the last 4 digits of my SS are [redacted]. My name is Herb Wilkinson, and I can be reached at [redacted] Lakewood Hills, Vicksburg, Mississippi [redacted] or [redacted]. As quick reporting is crucial, we decided to reach out via email. My wife will require a new card. Thank you for your assistance, and we are hoping for a prompt response. Herb Wilkinson

Hello, I have been disputing recurring charges from Travel Plus and Transunion that I didn't realize I was being charged for. I only noticed it after several months as I had not reviewed my statements. I unsubscribed from both sites immediately since I never intentionally subscribed. I paid off my balance in February, yet I was charged again in March. I contacted Capital One about this issue, but I continue to receive emails saying I missed payment every week. I have tried reaching out to Capital One, but I always end up waiting for over an hour without any assistance. I hope to resolve this matter and stop receiving collection notices since I always pay on time. Thank you, Venancia P. Email: [redacted] Phone: [redacted]

I sent an email on Monday, April 20th, and have not received a response. I need assistance regarding a billing issue. My card number is 4[redacted] 5[redacted]. I received a letter stating I had an NSF of $[redacted].90 due to two transactions on the 6th, instead of one, which resulted in two NSFs in my account until April 17th when you billed me the total amount. I believe I do not owe this as my bank sent both transactions on 4/6, and you only billed for one. I contacted a representative to resolve this and was advised to wait until the NSFs were processed. Please clarify where you billed me for the second NSF. Thank you, Linda V. On a separate note, Schwab made another payment on the 9th, deducted from my funds. The initial two were not deducted due to insufficient funds. Looking forward to your response at [redacted]

I made a purchase on Ulta.com on April 16th. However, I realized on the 18th that the shipping address was incorrect because I had recently moved. After contacting Ulta, the representative mentioned that they couldn't update the address but assured me that the order would be canceled. To my surprise, I received a shipping confirmation on the 25th. When I called to inquire, another representative acknowledged the cancellation request but mentioned it was not processed correctly. They suggested that the package would need to be returned by the current resident at the old address for a refund. Unfortunately, I have no way of contacting the current resident. Ulta's customer service has been disappointing, and I am frustrated as I won't receive the package nor a refund.

On March 19 and March 20, [redacted], my wallet was stolen along with my Capital One credit card and two BECU cards. I promptly reported the theft and filed reports with both my credit card companies and the police. While Capital One initiated an investigation and refunded the amount, BECU returned the funds shortly after. However, in April, Capital One reversed the credit and claimed no fraud occurred after their investigation. I called their support team, waited 1.5 hours due to COVID delays, only to be redirected to the fraud team. Despite submitting my police and incident reports, I am still waiting for resolution after a week. I am exhausted from the long waits and lack of assistance, hoping to speak with someone who can effectively address my concerns without the constant transfers and delays.

I did not receive a statement in March. At the end of March, I received an email stating my bill was past due. That day, I tried calling and was put on hold for an hour and a half. I tried again later with the same result. On Saturday, I faced the same issue. I finally got through on Sunday at 7am CDT. After providing my debit card info which did not work, I gave my checking account info and the charge went through. I noticed suspicious charges, canceled my account, and verified they weren't from you with my bank. Later, I received an email saying my account was paid in full, but got a statement in the mail stating I still owed $[redacted].77! I wanted to open a new account, but reaching you seems nearly impossible.