I am following up on my claim for the charge to New Rez in the amount of $***.**. Ther...

GetHuman-gtk's customer service issue with Capital One from April 2020

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The issue in GetHuman-gtk's own words
I am following up on my claim for the charge to New Rez in the amount of $***.**. There was an accidental double payment made from auto withdraw and using Bill Pay system. I was told that I would receive a provisional credit for the amount above, however, I am not seeing that in my account. Can you please advise or release this provisional credit so that I can pay other bills that I have during this hard time we are all experiencing? Thank you.

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Capital One

Customer service issue
Reported by GetHuman-gtk
Apr 11th, 2020 - 6 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 4321 others
0 customers following this

Timeline

GetHuman-gtk started working on this issue
Apr 11th 1:29pm