There was a charge on my credit card from PAYPAL *QIULIANGARM for $***.** for somethin...

GetHuman-hdgross's customer service issue with Capital One from April 2020

Help with my Capital One issue
First: share to improve GetHuman-hdgross's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-hdgross may need:
Card Number, Name of Account Holder, Phone Number, Email on Account, Billing Address, and Social Security
The issue in GetHuman-hdgross's own words
There was a charge on my credit card from PAYPAL *QIULIANGARM for $***.** for something I did not purchase. When I informed Capital One, they treated it as fraud and had me destroy my card, which was subsequently replaced. However, I was later notified that no fraud was found and the original charge was put back on my account. I've tried several times to resolve this with both fraud and dispute departments. I tried to resolve this with Paypal but that required me to log into my Paypal account, which I don't have. I would like to get this matter settled without having to spend additional hours on the phone on hold.

GetHuman-hdgross did not yet indicate what Capital One should do to make this right.

How GetHuman-hdgross fixed the problem

We are waiting for GetHuman-hdgross to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Capital One's attention and get better help faster. Tap below to get started.
Having Capital One issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Capital One

Customer service issue
Reported by GetHuman-hdgross
Apr 7th, 2020 - 6 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 4214 others
0 customers following this

Timeline

GetHuman-hdgross started working on this issue
Apr 7th 10:37pm

Paying Too Much for Your Plan?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies