Stop recurring payments on two credit cards

GetHuman4512320's Bill Pay Problem issue with Capital One from March 2020

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The issue in GetHuman4512320's own words
Need to stop recurring payments. ... I have several recurring payments from my accounts ending in **** and **** that I would like to stop. *Can I stop those payments without disputing the charges? I don't want to do that, just stop the recurring payments.
This was especially frustrating because I went through all of the payments over the phone, then when the CSR transferred me to the right department to dispute charges, the wait was more than one hour.
I would like you to dispute the payments, if that is the only way to stop the recurring payments.
I've been a Capital One customer for many years, and I love Capital One. This coronavirus situation has caused trouble for all businesses, I realize. So I'm trying to find a way to resolve this issue without holding on the phone forever. Thank you!
As I said, I called in and talked to a CSR about all of the payments, but I would have had to wait for over an hour to speak to someone in the dispute department.
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Capital One

Capital One credit cards
Bill Pay Problem issue
Reported by GetHuman4512320
Mar 23rd, 2020 - a year ago
Not resolved
Seen by 2 customers so far
Similar issue to 3667 others
0 customers following this
Items needed
Card Number
Name of Account Holder
Phone Number
Email on Account
Billing Address
Social Security

Timeline

GetHuman4512320 started working on this issue
Mar 23rd, 2020 4:41pm

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