I have a capital one checking *** account. I deposited my first check with a mobile dep...

GetHuman4312059's customer service issue with Capital One from January 2020

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The issue in GetHuman4312059's own words
I have a capital one checking *** account. I deposited my first check with a mobile deposit and it took ** days to clear I called them ,they said oh it's a new account that's why it took so long and it won't happen again I deposited my second check mobile deposit took seven days and they said oh it's going to be a month and then this won't happen anymore. Because of this delay as of January **th I owe my monthly child support payment and I am going to be held in contempt for non payment. I discussed this with associate at capital one, I asked can you please release the amount I owe and give me the rest tomorrow. Tomorrow Feb *st and that's when my check clears. Seriously they would not release $*** of my money after stating my issue, judge don't care whether capital one holds my money he wants me to pay regardless and I understand that. I offered to upload my court order for support and they won't and did nothing ! Unbelievable , anyone think that this is crazy or am i nuts? Regardless I need to get to discuss this bull**** with someone Important at Cap one *** because now I'm in a real jam and blatent unsatisfactory banking. Like could you imagine getting paid bi weekly and then cap one does that to someone , that would be over * weeks of no cash , who can do that really . .. Help point me to someone

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Capital One

Customer service issue
Reported by GetHuman4312059
Jan 31st, 2020 - a year ago
Not resolved
Seen by 10 customers so far
Similar issue to 3610 others
0 customers following this

Timeline

GetHuman4312059 started working on this issue
Jan 31st, 2020 12:12am
GetHuman4312059 indicated the issue is not fixed yet.
Jan 31st, 2020 9:31am

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