I keep getting told I am past due $***.** on my account ending in *****.*My payment is...

GetHuman3948550's Payment Inquiry issue with Capital One from November 2019

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The issue in GetHuman3948550's own words
I keep getting told I am past due $***.** on my account ending in *****.*My payment is not due until November **.*I did only pay $*** last month of the $*** payment. *I told someone my job went down to one day a week and I could not make the whole payment. I asked if I could pay the $** this month and I was told yes.*Apparently, I was lied to and now I have to pay a late charge.**First, is there anyway I can have my payments lowered until I have more money coming in?*Second, can I have that late charge dropped. I am only late on $** dollars and was told I could pay it this month.*I am sorry I messed up my account. I am working hard to pay this off, then I go to one work day.**Thank-you for your time.*Carolyn Baker*Account ending in ****

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Capital One

Payment Inquiry issue
Reported by GetHuman3948550
Nov 16th, 2019 - a year ago
Not resolved
Seen by 6 customers so far
Similar issue to 89 others
0 customers following this

Timeline

GetHuman3948550 started working on this issue
Nov 16th, 2019 6:36pm