Hello, I have been trying to contact you about payment issues that u was not aware of...

Hello, I have been trying to contact you about payment issues that u was not aware of. Unfortunately I am unable to call. I can email. I have sent you messages through Instagram and Facebook in Hope's to contact you. This is another attempt. **According to the emails that randomly popped up on my screen I am * months behind payment which is something i was unaware of. **Also it will not allow me to go onto my account to check any of this information for myself. My username, password, previous phone number, and birthdate are all being rejected. Just wondering what's going on and how I can address the situation without calling or going to a bank. **Also your calls have been going to another relative for some reason. So if you need a phone number, I would like to replace that one with my boyfriends. **Thankyou.